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| Knowledge to See the Truth!
Spring Board to Test, Inspection and Machine Vision Industries |
Technical Resources
Quality Cables for All
§ Quality Cam Cables:
_43 corewires in the Coax
_Soft Skin and Flexible
_RoHS / leadfree
§ Fully inspected with:
_mW watch continuity
_High Voltage Insulation
_Final Visual
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If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange or refund. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.
The following guide is to assist you with quick product returns.
- Get an Return to Manufacturer Authorization (RMA) number by calling to product support at 408-727-7800, or requesting by email at support@camcables.com.
- Mail your package in a prepaid, insured, traceable method to the address below. SFCC Product Support HDI Solutions , 2378C Walsh Avenue, Santa Clara, CA 95051 USA.
- We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as HDI will not issue credit for product damaged en route back to us due to poor shipping practices.
- The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return).
Exchange, Refund and Credits
- If your item is not working properly please contact our Tech Support at 408-727-7800 for help in trouble-shooting your application.
- In rare cases we do find that we have a defective item, and in that case you can return that item to HDI Solutions within 30 days for replacement or repair. If the item is a stock HDI Solutions item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product.
- We can also cross ship replacements products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately.
- If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty.
- Refunds will be issued by HDI Solution to the Credit card or Credit memo; cash refunds n/a. We will refund to you only the merchandise, but not the shipping fee and surcharge.. Restocking Charge, HDI Solutions reserves the right to charge a 15% restocking fee for any items returned for reasons other than defects in workmanship
- All custom cable assemblies are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly (including length and specifications) may not be returned.
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To get more info on Custom Order Cable Assemblies Made in USA, please Contact Us, or email to
Why buy Quality-Cables?
— Cable assemblies are major part of your system interconnects crucial for long term performance.
— Cable failures often found very difficult to detect, time consuming, and thus unpredictable and costly.
— Using a proven high quality cable assembly from the beginning is the key to your success in safety, efficiency, and resulting maximum total value.
“Save our Earth by selecting cable assemblies from CamCables.Com”
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